Hi-T team
In short
You can reach us through several channels, so we can help you quickly and efficiently. Technical question? Call or email the helpdesk. Anything else? General enquiries.
As your IT partner, we're there for you all week during office hours, Monday to Friday from 9 am to 5 pm. Our helpdesk supports you with all your technical questions and problems. At least one colleague is always available to help you out when you need it.
We deliberately include our engineers' direct mobile numbers in our email signatures. That way you quickly reach the right person for specific questions or problems.
An engineer may not always be able to answer the phone, for example because they're on an intervention, working on a project, attending training or on holiday. For urgent technical questions, it's best to call our central helpdesk.
We carefully document all communication and interactions in our Digital File. That way every colleague has up-to-date information and can help you quickly and efficiently, whoever is available at that moment.
