How Oona onboards new colleagues

Trust

Werner, CEO of Oona: "We call ourselves a community first agency. We focus on community and work with lots of communities." When outsourcing its IT support, it was important for Oona to be able to count on fast, decisive and future-oriented service. Werner: "In every company, and certainly in a digital or IT company, you deal with people. You want to work with people you trust. In a partnership, you want to trust that the other party manages and masters their expertise incredibly well, and applies it responsibly. That also means they have to understand your business and think along proactively. You want to outsource that responsibility. And you want a quick response. Decisive and future-oriented."

Onboarding

Yasmina, Office Manager at Oona: "Onboarding with Hi-T is super easy. We have a self-service portal with an onboarding button. When I click it, a few minutes later Hi-T lets me know that the email address has been created and linked to the MacBook I specified. After that it's very easy for me: when my new colleague starts, I literally just open the laptop, switch it on and everything starts running by itself."

Time-saving

Yasmina: "I can imagine this saves a huge amount of time. Like I said: an onboarding on the platform takes me less than a minute. The advantages are the speed, it's super structured and very clear. Another advantage is that I can do it at any time of day."

Independent

Yasmina: "Hi-T also really helps me become more independent, so I don't have to ask how to do something every five minutes. That's really nice. I can do a lot more IT-wise now than a year ago. That's also because the people at Hi-T are always very patient."

Plain language

IT can be a field full of intimidating technical jargon and complex terms that cause confusion. That's why Hi-T always aims to communicate in plain, human language, so we can truly be a partner. Yasmina: "Hi-T just speaks plain language."